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DELIVERY AND RETURNS

DELIVERY

Delivery
Mainland UK
Standard: 3-5 Business days after dispatch
Express: 1-2 Business days after dispatch
(Express delivery only available for orders placed before 2.30pm – Excluding weekends & Bank Holidays)
Republic of Ireland & Channel Island
Standard: 4-6 Business days after dispatch
Express: Not Available


Our nominated carrier is ParcelForce. Deliveries are made Monday – Friday between 9.00am – 6.00pm (excluding Bank Holidays). 

If you require any further information relating to the Delivery service used, please call us at +44 (0)20 8208 9567.

 

RETURNS

Returns Policy:

If for any reason you change your mind or are not satisfied with your purchase, please return up to 3 months after the date of purchase.

Please note that with the exception of faulty products, we cannot accept the return of items which have been opened or used. This does not affect your statutory rights.

The below process should be followed:

1. Complete the table on the reverse of the Picking Delivery Note. Please ensure that you complete all of the sections, as this will guarantee the timely processing of your return/exchange.


2. Send the item with the returns note enclosed via recorded delivery. The product should be unused and in its original packaging. All items must be suitably packaged and protected.


3. Return Address:

Yusen Logistics Co Ltd
Casio Returns - Bay 32
Bradbourne Drive
Tilbrook
Milton Keynes 
MK7 8BN


Tel: +44(0)20 8208 9452
Email: collections@casio.co.uk


4. Please retain your proof of postage or courier collection receipt/details. Once your return has been received and processed, your refund will take 5-7 business days to appear on your payment card statement.