In these terms and conditions (the "conditions") the "Company" shall mean CASIO ELECTRONICS CO. LIMITED, the "Buyer" shall mean any person, company or other organisation who is placing an order with the Company and the "Products" shall mean any item and/or service which is to be sold and/or supplied by the Company to the Buyer and for the avoidance of doubt shall include software applications sold by the Company.

These conditions contained herein shall constitute the entire agreement between the Company and the Buyer. Any provisions of the Buyers order, which is inconsistent with these conditions, shall have no effect unless confirmed in writing by the Company.

For the avoidance of doubt, the Buyer acknowledges that having entered into this contract to which these conditions apply; it is not and will not hold itself out as a distributor or an agent of the Company.


All orders made to the Company shall be made pursuant to this contract and pursuant to these conditions.

Any cancellation of orders by the Buyer must be sent in writing and agreed by the Company in writing prior to the Company dispatching the Products. The dispatch of the Products will be made as soon as reasonably practicable when the Products become available.


All Products are subject to availability. The Company pending availability of such Products will hold an order for Products, which are not available at the time, but has been accepted by the Company. Substitutes or replacements will be offered or advised accordingly.

The Company operates a policy of continual improvement of the Products, which may result in a change to the model of a Product. Any changes made will be notified to the Buyer prior to delivery so far as the Company is able to do so.


Unless fixed prices have been expressly agreed and confirmed in writing by the Company, the price payable by the Buyer shall be the Company's price prevailing at the date of purchase.

Any expedited delivery or other special packaging requirements shall be charged extra.

All prices are inclusive of VAT, where applicable.

If the Company incurs any costs (including, but not limited to storage costs) as a result of the Buyers negligence and/or default, the Buyer will be responsible for any cost incurred by the Company.


Dates or periods for delivery are approximate only and time shall not be of the essence in relation to them. If delivery is refused by the Buyer, the Company may charge any costs incurred by the Company as a result of such refusal (including costs incurred in storing the Products and due to any attempted delivery).

The Company may deliver the Products in instalments and shall not be liable for any delay in delivery or failure to make delivery of the Products due to any circumstances beyond its control and/or as a result of the Buyer failing to grant access to the Buyers premises on the confirmed delivery date.

Delivery shall be deemed to take place:

In the case of Products to be collected from the Company's premises, at the time of having completed the loading of the Products onto the vehicle collecting them; or

When the Products are to be delivered by the Company's transport (including any independent carrier engaged by the Company), at the moment the Products are lifted from the delivery vehicle at the confirmed point of delivery; or

When a software application is first made available for use by the Buyer.

Goods will be dispatched via the Royal Mail or a suitable carrier chosen by Casio Electronics.


The Buyer must examine the Products immediately on delivery. The Company reserves the right to reject any claims in respect of shortages or damage in transit or non-delivery of the Products unless the same are submitted in writing to and accepted by the Company within 14 days after delivery of the Products, or in the case of non-delivery 14 days after the Invoice Date.


Property in the Products shall not pass to the Buyer until the Buyer has paid all monies owed by it to the Company under this contract and all other accounts due from the Buyer to the Company.


Every effort is made to ensure that the Products are described reasonably accurately and are reasonably fit for the purpose and application stated in the Company catalogues or other documents but the Company accepts no responsibility for any loss or damage arising from variations in the description in its catalogues or other documents.


In the case of the provision of software applications, the Buyer shall provide such remote access to the Buyer's technology systems as may be reasonably required to allow the Company (or any third party owner of the software application) to provide both updates and fault diagnostics.


The liability of the Company in respect of any claim (other than in respect of death or personal injury resulting from the negligence of the Company and/or its agents) shall not in any event exceed the order price of the Products. The prices for the Products have been quoted on the basis of this limitation. The Company is prepared to accept reasonably greater levels of liability by agreement with the Buyer but any increase shall be limited to the retail price of the Products multiplied by (3).

The Company will not in any event be liable for any indirect or consequential loss or damage suffered or incurred by the Buyer (including without limitation loss of production, loss of profit or liability to third parties) arising out of any claim (other than in respect of death or personal injury resulting from the negligence of the Company and/or its agents but including the deletion of data as a result of malfunction or loss of availability any Product with data storage functions or services).


In the event of any cause beyond the control of the Company (including war, rebellion, revolution, strikes, lockouts, breakdown of plant or government/or other regulations, rules, laws or decrees and loss of supply of data storage and processing capability from a third party supplier to the Company whether due to insolvency, cessation of business or any other reason) preventing or hindering it from carrying out its obligations under this contract, it will not accept any liability for any loss or damage resulting thereof and shall be entitled by notice in writing to the Buyer either to cancel this contract or any order made by the Buyer pursuant to this contract or to extend the time or times of delivery.


The Company warrants that any Product bearing the "CASIO" trade mark, (but excluding the batteries where relevant) shall be of satisfactory quality and of reasonable fitness for its intended purpose for the period of one year from the date of delivery and shall, during this period, be repaired or replaced (with the same or similar model), at our option, free of charge, if there is any breach of warranty under this sub clause. This warranty does not cover defects arising from accidental damage, misuse or wear and tear. This warranty applies to all Products bearing the "CASIO" trademark purchased and use in the EC.

Where the Company warrants the life of a battery, the life of the battery shall be calculated from the date the battery was fitted in the Product and not at the date of delivery of the Product.

In relation to software applications owned by a third party, the buyer acknowledges that the company has no rights in relation to the underlying intellectual property rights in such software application. In the event of a claim that such software application infringes the rights of another party, the Company may be required to terminate the Buyer's ongoing access to such application.


All orders can be returned up to 28 days after the date of purchase.


Any defective Products, which can be repaired or replaced under a breach of warranty, should be returned to the Company. The Buyer claiming under a breach of warranty must, on returning the Products, supply copies of each of the contract and purchase order (where applicable) and a brief description of the nature of the fault. In the event that a Product is returned for repairs for the same fault a second time, the Buyer must notify in writing the CASIO repair reference quoted in the paperwork provided in the previous paperwork.

The Company shall not be liable for any claim for repair or adjustment of a Product if the fault is caused by improper repair or adjustment made by anyone other than an employee of the Company.

The Buyer shall be responsible to ensure that any Product returned for repair or adjustment is insured. The Company shall not be liable for any Product that is lost in transit to the Company.

The Company may at its discretion provide an estimate of repair costs where such estimates are required for insurance purposes provided the Buyer notifies the Company in writing of this request.

If the Company is no longer permitted by law to provide ongoing access to a software application to the Buyer, the Company shall use its reasonable endeavours either to provide, or to procure from the underlying owner of the intellectual property rights in such application, an alternative application meeting the same or materially similar functional specification. If such an alternative cannot be sourced, then the Company shall be entitled to withdraw such access on giving not less than three months' prior written notice.


The Buyer shall not make any representations or do any act, which may be taken to indicate that it has or that it will receive any right, title or interest in the ownership or the use of any of the intellectual property rights owned by the Company (or in the case of a software application not owned by the Company, that third party), including in particular, the "CASIO" trademark.

The Buyer shall not alter remove or tamper with any of the Company's trademark, which are affixed in any way to the Products or packaging.


This contract shall be governed by and construed in accordance with English Law.

Please note that with the exception of faulty merchandise, we cannot accept the return of items, which have been opened or used. This does not affect your statutory rights.

Voucher terms and conditions

All Voucher codes are reserved for UK residents ONLY. Voucher Codes may only be used by the Account holder to purchase a product on G-SHOCK.CO.UK website and is not valid in our G-SHOCK store or from other distributors of our product. Only one code per purchase can be applied and cannot be used in conjunction with any other discount offers.

Certain Purchases are excluded from the Voucher Codes. These will generally fall under one of the following headings, and appear with a note above the product description about the exclusion:

(i) Collaboration Watches;

(ii) Limited Edition Watches;

(iii) MR-G Watches;


Should an error occur with the voucher code provided, G-SHOCK cannot guarantee a new code can be given. G-SHOCK maintains the right to refuse to replace a voucher could and to decline orders purchased with suspected fraudulent activity using the discount code. Additionally return of calculators sent in exchange for a voucher code cannot be guaranteed.

Items purchased using the voucher code is subject to G-SHOCKS return policy.

G-SHOCK maintains the right to withdraw this promotion prior to the designated expiry date or change these terms and conditions with reasonable notice.

Chinese New Year Raffle

Must purchase on www.g-shock.co.uk between 22/01/2020 and 31/01/2020 to be entered.

Prize draw will take place on 03/03/2020 and winners will be contacted via the email address used to complete order.

The prize will be a £100 voucher to use on www.g-shock.co.uk. Voucher is valid for one purchase only. No change will be given. If £100 voucher is used to purchase an order below £100 value, the remaining value will be lost.

Customer cannot use this voucher in conjunction with another promotional code or discount.

Voucher code cannot be exchanged for cash alternative or any other goods and services.

Voucher code will expire 365 days after it is sent.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Klarna FAQs can be found here.


1. Open to UK residents aged 18 and over only.
2. The prize draw is free to enter and no purchase or fee is necessary. All entrants submitting a valid entry will be entered in the prize draw.  
3. Any entries received after the closing date will not be accepted or entered into the draw.  
4. Details of the prizes available in the prize draw will be provided at www.g-shock.co.uk/sessions whilst the draw is running.  The Promoter reserves the right to award alternative prizes of equal or greater value, in the event that the advertised prizes become unavailable for any reason.  Prizes are as stated, are not exchangeable or transferable and cannot be substituted for a cash alternative. 
5. No entries from agents, third parties, organised groups or applications automatically generated by computer will be accepted. Entries will only be accepted if they comply with all entry instructions. One entry per person.  
6. By entering the prize draw, the entrant agrees to be bound by these terms and conditions and by any other requirements set out in the promotional material relating to this prize draw.
  7. The winner(s) will be the first entry drawn at random. 
8. Winners will be notified by 23.59 of the 14 th  September and will have 24 hours to respond in full to the email. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to an alternative winner selected from all remaining entries in the prize draw. 
9. Winners may be required to participate in publicity related to the prize draw.  
10. The Promoter’s decision regarding any aspect of the prize draw is final and binding and no correspondence will be entered into regarding the outcome of the prize draw, except with the winners. 
11. The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these terms and conditions. Spammers will be disqualified. 
12. Insofar as is permitted by law, the Promoter or its agents will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or that of their employees. Your statutory rights are not affected.  
13. The Promoter will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
  14. Whilst the Promoter will take all reasonable steps to ensure the accuracy of all information and printed matter concerning the prize draw, they cannot accept liability for any inaccuracies or changes. 
15. The Promoter is Casio Electronics, Harp View, 12 Priestley Way, London, NW2 7JD  
16. The Promoter reserves the right to cancel or suspend this prize draw or amend the terms and conditions at any time without prior notice. 
17. These terms and conditions and any prize draw shall be governed by and construed in accordance with the laws of England and Wales. Entrants to the prize draw submit to the jurisdiction of the English Courts. 
18. Data Privacy Notice Casio Electronics, Harp View, 12 Priestley Way, London, NW2 7JD comply with the GDPR and are relying on Consent and Legitimate interest as the lawful basis upon which to contact you. Any data held by us, typically name, email, phone number, social media handles is necessary for us to contact you for specific purposes above and those, which we believe are also of interest and relevance to you. We will only share your data with partners responsible for fulfilling your prizes. If you have any issues or would like to unsubscribe or delete your data, please unsubscribe from the footer link in your email.


All Winners will be notified by 23:59 on the 3rd November. Only one entry per email address. The winner will be contacted via email. The winner will have 24 hours to RSVP, after which another winner will be drawn at random and notified. The prize-draw is valid for UK residents only. The winner will be entitled to access the G-SHOCK SESSION event on the date advertised only. Prize is non-transferrable and cannot be redeemed against any other G-SHOCK SESSIONS events. No cash alternatives. Transport is not included. We reserve the right to: (i) cancel this offer; (ii) refuse to allow any individual to participate in the offer; (iii) amend these terms and conditions without prior notice.

3. The winner will be contacted via email. The winner will have 24 hours to RSVP, after which another winner will be drawn at random and notified.
4. The prize-draw is valid for UK residents only.
5. The winner will be entitled to access the G-SHOCK SESSION event on the date advertised only.
6. Prize is non-transferrable and cannot be redeemed against any other G-SHOCK SESSIONS events. No cash alternatives.
7. Transport is not included.
8. We reserve the right to: (i) cancel this offer; (ii) refuse to allow any individual to participate in the offer; (iii) amend these terms and conditions without prior notice.

Pre-ordering - Terms and Conditions

These Terms and Conditions apply when you pre-order a product from Casio Electronics UK Limited (G-SHOCK.co.uk and Casio.co.uk), whether it’s online, over the phone or in shops. By placing a pre-order you’re agreeing to be bound by these Terms, so please read them carefully before you place a pre-order and keep a copy for your records.

1. Pre-orders are orders for products that are not yet available for general sale.

2. In order to place a Pre-order you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to make sure this information is accurate and up to date. If we do not have accurate information we will not be able to inform you when the Pre-order is available for purchase or refund any Pre-order payments, if applicable. Payments

3. Pre-order Payments do not guarantee availability of the Product but represent your offer to buy the Product when it is generally released for sale. We reserve the right not to accept your Offer if you do not meet any relevant eligibility criteria, status requirements or credit check. Your Offer is only accepted once the Pre-ordered product is dispatched.

4. When you place a Pre-order you will need to pay the full upfront price of the Product or you may be eligible to use Klarna payment, in which Klarna will charge your order under the terms of the payment type. You may cancel your Pre-order and get a full refund of your Pre-order Payments at any time before the Product has been dispatched.

Delivery & Cancellation

5. Where possible orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability, in order that you may receive it on the release date.

6. Release dates are dependent upon stock arriving in the UK and are subject to change.

7. Either you or Casio may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been dispatched. If cancellation occurs before the Dispatch Notice, you will be entitled to a full refund of your Pre-order Payment.

8. The purchase of the Product and / or any accompanying service, is subject to additional terms and conditions provided by Casio, which will be notified to you before you complete your purchase, in your order confirmation and can be found on https://g-shock.co.uk/terms-of-use. When you buy from our online shop, our regular terms will also apply.

9. We reserve the right to amend these Terms which will be posted at https://g-shock.co.uk/terms-of-use. Please check the website for updates.

10. These Terms are governed by English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts by English law.