Warranty
G-SHOCK International Warranty Network
If you have any problems with your G-SHOCK,
find out the nearest service center from this list.
2 YEAR WARRANTY
AS YOU WOULD EXPECT, ALL WATCHES COME WITH A TWO-YEAR WARRANTY
Every G-SHOCK watch comes with a two-year warranty as a matter of course.
FAQS — TWO-YEAR WARRANTY
Which models come with a two-year warranty?
As you would expect, all Casio watches come with a two-year warranty. Moreover, G-SHOCK models in the MT-G and MR-G collection come with a three-year warranty.
How can I find the model number of my G-SHOCK?
The model number of your G-SHOCK can be found on the back of the watch and on the box in which the G-SHOCK that you have purchased was packaged.
What steps do I need to take to get my G-SHOCK repaired?
Simply contact us via the hotline or use the contact form to get in touch.
CONTACT
To make a warranty claim, please use our contact form below or contact us by telephone via our hotline on +44 (0) 20 8452 7253
3 YEAR WARRANTY
We are confident in our brand — that is why we provide a three-year warranty for all G-SHOCK models in the MT-G and MR-G collections. In the unlikely event of a warranty claim, our support team and our dealers will ensure a swift repair process.
FAQS — THREE-YEAR WARRANTY
For which models does CASIO provide a three-year warranty?
MRG-8100B-1AJF
MRG-8101JP-1AJR
MRG-G1000B-1ADR
MTG-G1000D-1A2ER
MTG-1500-1AER
MTG-S1000BD-1AER
MTG-S1000BD-5AER
MRG-S1000D-1A4ER
MRG-8100B-1AJF
MRG-8100B-1AJF
How can I find the model number of my G-SHOCK?
The model number of your G-SHOCK can be found on the back of the watch and on the box in which the G-SHOCK that you have purchased was packaged.
In which countries is the three-year warranty valid?
The models mentioned above, to which the three-year warranty applies, must have been purchased in one of the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden Switzerland and the United Kingdom.
What steps do I need to take to get my G-SHOCK repaired?
Simply contact us via the hotline or use the contact form to get in touch.
CONTACT
To make a warranty claim, please use our contact form below or contact us by telephone via our hotline on +44 (0)20 8208 9455
Or you can send us an email via premiumwatches@casio.co.uk