Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end
responsibility for your payment. Klarna is the provider of smooth payments to
more than 200,000 online stores. Over 85 million consumers worldwide have
trusted Klarna to securely handle their payments. How does Pay later in 30
Once your order is confirmed, you'll receive an email with payment
instructions within two days from Klarna. You'll then have 30 days to try on
your order and only pay when you’re happy. Complete the payment online, at
your convenience, with no extra cost. You can pay via credit or debit card in
Klarna.app or by logging into www.klarna.com/uk.
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is
widely promoted, Pay later in 30 days is subject to your financial
circumstances. When choosing Pay later in 30 days, our assessment will not
affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors
such as the order value, previous order history and item availability. If you
are 18 or over, you can improve your chances of being offered Pay later in 30
days by ensuring you provide your full name and accurate address details and
shipping to your registered billing address. All orders are assessed
individually. Just because you have had Pay later in 30 days before does not
mean it will be offered for every order and in turn, as it is denied does not
mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that
do not affect credit scoring and are only visible to you and Klarna, but not
visible to other lenders. Neither Klarna nor G-Shock run credit searches
against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally
available. The Pay later in 30 days method is automatically generated by
algorithms that are dependent upon a number of factors including amount of
order, the online store, previous order history and item availability.
Alternatively, you are able to complete your order by paying by credit or
debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take
advantage of our Pay later in 30 days payment option, where you can pay for
the goods once you have received them via credit card or debit card. You can
always monitor your outstanding payments in the Klarna app.
What happens if I cancel or return my order?
As soon as G-Shock have accepted your cancellation/return, then Klarna will
cancel the statement or refund your payment. The return will be reflected in
the Klarna app immediately.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time,
we'll alert you two days before payment is due – you'll receive a push
notification from the Klarna app or email reminders to pay – and, if very
late, we’ll also send you a text or letter, too. Your credit score will not be
impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have
failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with
further details on how to pay. Your email will contain a link to Klarna where
you can settle your payment with your credit or debit card. You are always
able to view payments instructions in the Klarna app.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name,
address and email address. For some orders you may need to provide your mobile
number or date of birth, too. All information will be sent to your email
address, including payment reminders and links to your online statements. It's
very important that you give us the correct details, as otherwise you will not
receive the payment information.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are
transferred to or held by G-Shock. All transactions take place via
connections secured with the latest industry standard security protocols.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from
Klarna with the details of your payment on. Just follow the instructions on
this email or in the Klarna app to pay for your order.
Have you received my payment?
If you pay by card, G-Shock will confirm your order right away. If paying
by Pay later in 30 days, Klarna will send you a payment confirmation to the
email address that you have used for your order. If you have made a payment
but not received the payment confirmation, you can always check the status of
your order and payments by logging in to the Klarna app or www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once G-Shock has received the return (partial or full) and you have
received their confirmation of this, an updated statement will be sent to you
by Klarna if you've made a partial return. With a full return, your statement
will be closed. You are always able to monitor the status of your order in the
I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date
is near and there is no sign of your goods, please call G-Shock to check on
delivery. You can also contact Klarna’s Customer Service so that we can
postpone the due date on your payment or put the order on hold in the Klarna
app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the
refund will be processed within 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to
the same card. If you have not paid the statement yet, then the refund will
reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna
app or at www.klarna.com/uk, where you will find all of your orders and be
able to make payments.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live
chat and telephone options.